Oven Cleaning Terms & Conditions

The customer shall be deemed to be the person whose details are completed on the online quote / contact form transmitted from this website.

Any complaints after cleaning should be notified within 12 hours.

All customers need to be present when the work is been carried out.

Since we do not clean elements and thermostats, we do not undertake any responsibility if the are not functioning after cleaning.

All used ovens can breakdown at any time. As professionals we do not touch or harm any electrical parts of the oven. Therefore we do not accept any responsibility for any electrical faults.

Knobs and markings on the panel may come off while cleaning. Therefore, it is the customer's responsibility whether the cleaner should carry out cleaning of the panel or not.

We do not clean door rubber seals. But we try our best to keep it tidy.

We will endeavour to provide you with professional oven cleaning on the time and date you have requested. We will inform you by telephone or email if we are unable to attend on the date/time you have requested and will endeavour to re-arrange the booking at a mutually convenient time/date.  If we are unable to agree on a mutually convenient time/date we will not charge you.

No cancellations will be accepted in December and all bookings must be paid for in full.

If you wish to cancel your booking you must give us at least 48 hours notice prior to the agreed time and date of your oven clean or a charge of 40 will be made.

If you cancel your appointment and do not re-arrange 24 hours prior to the oven clean then we will charge you 40. We can only reschedule a clean once.

Cancellation will only be accepted in writing or by email.

If you wish to change the date/time of your booking you must give us at least 48 hours notice prior to the agreed date/time of your cleaning booking. If you do not give 48 hours notice, an additional charge of 40 will be incurred and will be payable on the day of the re-scheduled clean.

If you fail to re-arrange the booking and subsequently cancel we will charge you 100% of the agreed cost. Changes to your booked cleaning must be in writing or by email.

If we arrive at your property, at the agreed time/date of your booked cleaning and are unable to gain access, we will wait for a maximum of 15 minutes. We will attempt to contact you on the telephone numbers provided but If we are still unable to gain access to the property we reserve the right to charge 100% of the agreed cost.

If you have a complaint that cannot be sorted out by phone please email us at info@kingstonovencleaning.co.uk

Parking requirements

Free parking from 3 hours to 5 hours is very essential. If parking facilities for our van cannot be provided, we are sorry that we cannot offer our service.
If off street parking is "pay and display" the customer need to payoff parking.
If "pay and display" off street parking is limited to 2 hours please discuss with our order desk to start your job one our early than the time started or get the last time slot, which is 4pm.
As we are using a van mounted dip tank, awe also need a level surface for the job.

Goose fat

If goose fat is been used in the oven, please let us know at the time of placing the order. Cleaning goose fat will take extra time, and therefore we charge 10 extra.

Ribbed ovens

In some ovens, instead of pull out runners for shelves, there are built in grooves. Cleaning within grooves are very hard and time consuming. We call this type of ovens as "ribbed ovens". We also charge 10 extra to clean such ovens.

General Terms

We retains all intellectual property rights to the material that appears on this web site, including graphical images and text. Material on the web site can only be printed or downloaded for personal use. You may not create a website in any form, from text or images on the site, without prior written permission from us. No part of the site may be reproduced, transmitted or stored in an electronic or non electronic format without our prior written permission.br />
Whilst we make every effort to ensure the information on this site is kept accurate and up to date, we do not warrant that general information and / or information regarding products and services is either complete or accurate. Additional products and / or services may be available. In addition products and services published on this site may be available at lower or higher rates than we have illustrated. Errors and omissions excluded.

Any personal data relating to you will only be used by us in accordance with current data protection legislation.  We may also make use of such data for administration purposes and future enhancing of the website to meet your needs as well as our marketing, advertising and promotional purposes. We will not pass your personal information to any other companies without your consent.

We will gather a certain amount of anonymous information about users which does not personally identify you, but which may be helpful for marketing purposes or for improving the services we offer. For example we will track how many users visit a certain page, and for how long, so they can measure whether the site is effective. Generally this information is collected through "traffic data" and may entail the use of "Cookies" "IP addresses" or other numeric codes used to identify a computer.

Call 0203 633 1598 today or get an oven cleaning quote online